This policy explains how to cancel an order, return an item and get a refund from Anvil Mobile Ltd. It does not affect your statutory rights.

Cancelling before dispatch

You can cancel an order at any time before it ships by emailing info@anvilmobile.com with your order number.

Your 14-day right to cancel

If you are buying as a consumer, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, email info@anvilmobile.com within those 14 days with your order number. You then have a further 14 days to send the item back to us.

Items should be returned unused, in their original condition and packaging. If an item has been handled more than is needed to inspect it, we may reduce your refund to reflect any loss in value.

The right to cancel does not apply to:

  • purchases made as a business;
  • hardware configured to your specification, such as routers we have pre-configured for you.

Faulty or damaged items

If an item arrives damaged, is faulty or is not as described, contact us and we will repair, replace or refund it in line with your rights under the Consumer Rights Act 2015. We will reimburse reasonable return postage for faulty or damaged items.

Exchanges

We do not offer exchanges. If you would like a different product, return the original under this policy for a refund and place a new order.

How to return an item

  1. Email info@anvilmobile.com with your order number to request a Return Merchandise Authorisation (RMA) number. We will reply with the address to send your return to.
  2. Pack the item securely in its original packaging, with your proof of purchase and RMA number.
  3. Post it back to us. We recommend a tracked service.

Return postage and fees

  • Return postage: you pay the cost of returning items, except where an item is faulty or damaged.
  • Return labels: we do not provide return labels.
  • Restocking fee: none.

Refunds

We will refund you within 14 days of receiving the item back, or of you providing evidence that you have sent it, whichever is sooner. Refunds are made to your original payment method.

When you cancel under your 14-day right, your refund includes the standard delivery charge you paid. If you chose a faster or premium delivery service, we refund the cost of our standard delivery only.

We will email you when your refund has been processed. Your bank or card provider may take a few days to show it on your statement.

Questions

Phone: 01799 218033
Email: info@anvilmobile.com